Personal Information Protection Policy

Last Updated: March 16th, 2020

 

This Personal Information Protection Policy describes the information collected through this website and the online services and related mobile applications we provide (together, the “Services”) and how that information is used and shared. Gilson Lab Instrument (Shanghai) Limited (together with its affiliates, “Gilson,” “we,” “us,” or “our”) and its suppliers may collect or receive the types of information described below in connection with your access to and use of the Services (together, “Collected Information”).

This Personal Information Protection Policy also explains your rights and choices regarding your personal information, how we communicate changes to this Personal Information Protection Policy, and how you may contact us regarding questions or issues with respect to anything contained in this Personal Information Protection Policy.

“Personal information” as used in this Personal Information Protection Policy refers to all kinds of information, including the Collected Information, which you provide to us or which we record when you use the Services, that can identify the identity of a natural person or reflect the activities of a natural person, either alone or in combination with other information, including but not limited to name, date of birth, ID number, phone number, email address, IP address, location data and many other types of information some of which is described more closely in this policy.

By accessing or using the Services or by accepting the Gilson Terms of Service, you agree on behalf of yourself and any institution or company that you represent (together, “you”) that you have read and understand this Personal Information Protection Policy.

This Personal Information Protection Policy is incorporated into and made a part of our Terms of Use and the Gilson Terms of Service.

If you have any questions or concerns about our use of your personal information, please contact us using the contact information provided at the end of this Personal Information Protection Policy.

 

Quick Links

• Changes to this Personal Information Protection Policy

• Information We Collect and How We Collect It

• Information that You Voluntarily Provide to Us

• Information that We Collect Through Your use of the Services

• How We Use Collected Information

• How We Share Collected Information

• International Transfers of Your Personal Information

• Information Security

• How Long We Retain Your Personal Information

• Your Rights and Choices Regarding Your Personal Information

• Access by Children

• Third-Party Websites and Services

• Contact Us

 

Changes to this Personal Information Protection Policy

We reserve the right to update this Personal Information Protection Policy at any time, including in response to changing legal, technical, or business developments. When we update this Personal Information Protection Policy, we will take appropriate measures to inform you of the update, consistent with the significance of the changes made. All changes will be effective immediately upon posting to the Services. Material changes will be conspicuously posted on the Services or otherwise communicated to you, in accordance with any applicable laws. You can see when this Personal Information Protection Policy was last updated by checking the “Last Updated” date at the top of this Personal Information Protection Policy.

Information We Collect and How We Collect It

The information that we may collect from or about you broadly falls into the following categories:

• Information that you voluntarily provide to us, for example, your contact information, Gilson account information, payment information, job applications, and user-generated content (such as product reviews).

• Information that we collect through your use of the Services (including this website), for example, data collected by the servers used to operate the Services (e.g., IP addresses), location information, data collected by cookies, data collected by analytics and advertising services, data collected when you connect using or share information via social media platforms, and data collected by embedded content.

Information that You Voluntarily Provide to Us

Contact Information. You can visit this website without voluntarily sharing personal information, but you will be required to provide your contact information to create a Gilson account and to use certain features of the Services. We will collect any contact and other personal information from or about you that you choose to provide to us, which may include your name, email address, billing and mailing address, telephone number, and payment information. Specifically, we collect your contact information when you create a Gilson account, when you place orders for Gilson products using this website, in receiving and fulfilling information requests, and when you respond to communications from us (e.g., surveys and promotional offers). We will use collected contact information as described below, including to set up your Gilson account and to provide you with information and communications that you request or that we believe are relevant or may be of interest to you, subject to your communications preferences, applicable laws, and the terms of this Personal Information Protection Policy. If you provide your mobile or other telephone number to us, you consent to receiving telephone calls from us at that telephone number as described below, but only to the extent permitted by applicable law.

Account and Administrative Information. To create a Gilson account you will need to provide your name, your email address or your mobile phone number, the name of your company for whose purposes you are creating the Gilson account, and the country you are located in, as well as your billing address, shipping address, and telephone number.

Information We Collect When You Opt In to Marketing Communications. If you sign up or otherwise opt in to receive promotions from us, you will need to provide your email address or mobile phone number. You may also be required to provide your name. We will use this information to provide you with promotional and other electronic communications. You may opt out of receiving promotional emails from us at any time by following the unsubscribe instructions contained in the applicable email or by contacting us using the contact information below under “Contact Us.” We may use third-party email providers, such as ZOHO, to deliver these communications to you. We encourage you to review the ZOHO Personal Information Protection Policy to the extent they apply. If we transfer your email address or any other personal information to an overseas provider, the provisions outlined in the section “International Transfers of Your Personal Information” will apply.

Payment & Order Information. Purchases of products must be made by credit card ,debit card, Alipay, WeChat Pay or other third-party payment provider accepted by us. Your payment options may vary by your location. All payment information is provided directly to our PCI-compliant third-party payment processor. Gilson does not directly access or handle your payment information. Your payment information includes, as the case may be your name and your credit or debit card type, number, expiration date, security code, billing address, telephone number. and/or other personal information required by your payment provider to authenticate your payment. We encourage you to review our payment processors’ privacy policies (to the extent they apply), including: Alipay Personal Information Protection Policy and WeChat Pay Personal Information Protection Policy

Requests for Quotes and Information. To request a quote for a Gilson product or to request information via our website you will need to provide your contact information (as discussed above) and, as applicable, details of the product(s) or information in which you are interested.

User-Generated Content. After registering your account, you can leave us reviews or other comments (see “Account and Administrative Information”). You are responsible for any comments, data, text, images, video, audio, and other content and material that you create, post, transmit, upload, publish, distribute, broadcast, submit, or otherwise provide via the Services, including by posting reviews of Gilson products (together, “User-Generated Content”). User-Generated Content that you provide is posted on the Services at your own risk. We cannot guarantee that User-Generated Content you provide will not be viewed by unauthorized persons. You understand that, even after removal, copies of User-Generated Content you have provided may remain viewable in cached and archived pages and may have been copied or stored by Internet archives and other users of the Services. For more information on User-Generated Content, please review the Gilson Terms of Service.

Live Chat Conversations. If you use any chat feature on this website or any of our other Services, we will collect all text and other information that you may provide or input using that feature. If you use a chat feature while signed into your Gilson account, we may link that information to your account.

Information that We Collect Through Your Use of the Services

IP Addresses, Location Data, and Related Data. When you visit this website or otherwise use the Services, we may automatically collect certain information from your device. Specifically, the servers used to operate and provide the Services may collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Services, including Internet protocol (“IP”) addresses assigned to the computer and other devices from where you access the Internet, your Internet service provider (ISP), your device ID number, your approximate geographic location, your browser type, the pages you access on the Services, the websites you access before and after visiting the Services, the length of time you spend on the Services, date and time stamps, and clickstream data. Gilson may use this information to administer the Services and their servers, to generate statistical information, to monitor and analyze website traffic and usage patterns, to monitor and help prevent fraud, to investigate complaints and violations of our policies, and to improve Services content and the products, services, materials, and other content that we describe or make available through the Services (see also how we use analytics services as described below). We may combine this information with other Collected Information (including other personal information) and information obtained from third parties for security reasons and to protect our rights or the rights of others as discussed below. The suppliers that we use to provide the Services may collect information about your visits to our and other websites. Some of this information may be collected using cookies and similar tracking technologies as explained further below under “Cookies.”

Location Information. In addition to the approximate geographic location information collected as discussed above, we may, access your location to enhance your user experience and increase the usefulness of the Services. This includes both geographical location information that you input using the Services and, as applicable, geographical location information collected by device-based location services (including GPS data). You may choose to allow us to access your location by granting the Services access to your location when prompted by the Services or through your device’s location services settings. Gilson may use various technologies to access your location, including IP addresses.

Cookies. Our websites automatically use cookies to track your use of our websites in order to facilitate and enhance the user experience on our websites and for other purposes as described below. “Cookies” are small pieces of information that are stored on your device’s hard drive by your browser. Our websites may use both cookies that we implement and cookies implemented by our suppliers and other third parties. We use cookies to track how you access and use the websites, to learn when and how users visit the websites, to learn how popular website pages are and aren’t, to learn which search terms are used to find the websites, and to learn which websites direct you to our websites. We also use cookies to help display certain information on our websites and to improve your enjoyment of the same, for example, by remembering your contact and other information when you access or use our websites. Most browsers automatically accept cookies. You can disable this function, but disabling cookies may impact your use and enjoyment of our websites. Our suppliers may use cookies and other tracking technologies to track website visitors across the Internet to understand how you get to our websites. We do not have access or control over these cookies and this Personal Information Protection Policy does not cover the use of third-party cookies. Due to this automatic collection of data using cookies, we do not honor “do not track” requests.

Analytics. The Services uses third-party analytics tools (e.g., Google Analytics or Baidu Tongji) to collect and process data (including personal information) about your use of the Services, including when you visit the Services, URLs of the websites that you visit prior to visiting the Services and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Our analytics providers may set and read cookies to collect this data and your web browser will automatically send data collected by those cookies to our analytics providers. Our analytics providers use this data to provide us with reports that we will use to improve the Site’s structure and content. For more information on how Google or Baidu use this data, visit Google’s Personal Information Protection Policy or Baidu Tongji Personal Information Protection Policy and Google’s page on How Google uses data when you use our partners' sites or apps. To prevent this data from being used by Google Analytics, follow the instructions to download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics Opt-out Browser Add-on will not prevent Gilson from using other analytics tools and will not prevent data from being sent to the Site itself or to Google. For more information about how Google Analytics uses cookies to measure user interactions on websites, visit Google Analytics Cookie Usage on Websites. You can disable the storage of Baidu’s cookies by changing the settings of your browser software. You may disable cookies as discussed above, but that may impact your use and enjoyment of the Services.

Advertising Networks, Personalized Advertising, Remarketing, and Retargeting; Google Analytics’ Advertising Features. From time to time certain of our Services may participate in or use advertising networks and related advertising services that are managed and provided by third-party advertising servers, advertising agencies, technology vendors, and research firms. These services collect information about your visits to and interactions with the applicable Service and other websites and will use that information to target advertisements for goods and services. These targeted advertisements may appear on the applicable Service or on other websites. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables their computers to deliver advertisements targeted directly to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.” For example, a third-party advertising network might collect information on the type of Internet browser you use, the type of computer operating system you use, the domain name of a website you visit, whether or not you visit specific pages of the applicable Service or other websites, the location of your Internet service provider, the date and time of a visit to a website, and other interactions between you and websites.

Additionally, we may enable and implement the following Google Analytics Advertising Features on the Services: Remarketing with Google Analytics, Demographics and Interest Reporting, Segments, DoubleClick Campaign Manager Integration, and DoubleClick Bid Manager Integration. Remarketing with Analytics uses Google Analytics cookies to serve advertisements to you across the Internet based on your visits to the Services. Demographics and Interest Reporting uses a third-party cookie to collect information about Services traffic by tracking users across websites and across time, which generates a report for us to better understand users of the Services. Segments allows us to isolate and analyze subsets of Services users by sorting our Google Analytics data. DoubleClick Campaign Manager Integration and DoubleClick Bid Manager Integration allow us to view, analyze, and create remarketing lists using our DoubleClick Campaign data. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Services.

Please remember that changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time.

Social Media. The Services may allow you to connect to and share information with various social media platforms, for example, WeChat, Douyin, QQ, LinkedIn, and Weibo. These features may require us to implement cookies, plug-ins, and application protocol interfaces (APIs) provided by those social media platforms to facilitate those communications and features. We may share information that you provide us or that we may collect about your use of the Services with those platforms and that information will be subject to their privacy policies. We encourage you to review those platforms’ privacy policies: WeChat Personal Information Protection Policy; Douyin Personal Information Protection Policy; QQ Personal Information Protection Policy; LinkedIn’s Personal Information Protection Policy; Weibo Personal Information Protection Policy. In addition, by choosing to use any third-party social media platform or choosing to share content or communications with any social media platform, you allow us to share information with the designated social media platform. We cannot control any policies or terms of such third party platform. As a result, we cannot be responsible for any use of your information or content by a third party platform, which you use at your own risk.

Gilson’s Social Media Pages. Gilson is active on social media, including Facebook, Twitter, and YouTube. You may have the opportunity to comment on those social media platforms regarding Gilson and the products and services we offer. Gilson reserves the rights to post on its websites and social media pages any comments or content that you post on our social media pages.

Embedded Content. The Services may incorporate content, including feeds scripts embedded in the Services’ code and visible content (for example, videos), provided by third parties. In some cases, those third parties collect data about how you interact with their content. Any information collected by third parties is covered by their respective privacy policies, not this Personal Information Protection Policy.

Information that We Obtain from Third-Party Sources. From time to time, we may receive personal information about you from third party sources, but only where we have checked that these third parties either have your explicit consent or are otherwise legally permitted or required to disclose your personal information to us.

How We Use Collected Information

In addition to the uses and sharing described above, Gilson and its suppliers may use and disclose Collected Information as described below. We do not sell, rent, or otherwise disclose Collected Information except as stated in this Personal Information Protection Policy and as permitted by applicable law.

• We use Collected Information for the purpose for which it was collected.

• We use Collected Information to communicate with you.

• We use Collected Information to evaluate and improve our products and services, including the Services, and to aggregate data on Service users.

• We use Collected Information to secure our services and protect our rights and interests.

How We Share Collected Information

We describe above some specific ways that we share your data. However, unless you give us your permission, we generally will not share your personal information or other Collected Information with third parties except as described below.

Business Transfers. We may choose to buy or sell assets from time to time. We may share Collected Information with actual and potential buyers, including their respective agents and advisors, in connection with the evaluation of those transactions. Also, if we or our assets are acquired or if we go out of business, enter bankruptcy, or go through some other change of control or reorganization, personal information and other Collected Information could be one of the assets transferred to or acquired by a third party. When we disclose your personal information to a buyer or other successor entity, we will inform the buyer that it must use your personal information only for the purposes disclosed in this Personal Information Protection Policy.

Third-Party Suppliers and Consultants. We may disclose your personal information and other Collected Information to our affiliates, third-party service providers, suppliers, consultants, agents, distributors, resellers, and other partners (including Services management and hosting suppliers, such as Alibaba Cloud, marketing and public relations service providers, and email service suppliers) that provide data processing and other services to us (e.g., to support the production of, delivery of, provide functionality on, or help to enhance the security of the Services or our other products or services) or who otherwise process personal information for purposes that are described in this Personal Information Protection Policy or communicated to you when we collect your personal information. Our suppliers are authorized to and may use and disclose Collected Information as necessary for them to provide the applicable services to us and, as applicable, as provided by their own privacy policies as noted above.

To Protect Gilson and Others. We may share your personal information and other Collected Information with law enforcement, regulatory authorities, courts with competent jurisdictions, emergency services, and other necessary third parties for legal, protection, security, and safety purposes, including: (a) to comply with laws or regulatory requirements and to respond to lawful requests and legal process; (b) to perform credit checks, report or collect debts owed; (c) to protect the rights and property of Gilson, its agents and customers, and others, including to enforce our agreements, policies, and terms and to protect our network and physical assets; and (d) to protect the safety of our employees, agents, and customers, and any other person.

With Your Consent. With your consent, we may share your personal information and other Collected Information in ways not specifically described in this Personal Information Protection Policy.

International Transfers of Your Personal Information

In operating the Services, your personal information may be transferred to, stored in, and processed in countries other than the country in which you are resident. Those countries may have data protection laws that are different from those of your country and, in some cases, may not be as protective. Specifically, our affiliated companies and some third-party service providers and partners operate around the world. This means that when we collect your personal information we may process it in other countries.

Gilson has, however, taken appropriate safeguards to require that your personal information will remain protected in accordance with this Personal Information Protection Policy as well as with the applicable laws and regulations.

Information Security

Gilson does not guarantee that loss, misuse, or alteration of Collected Information will not occur, but we have implemented appropriate technical and organizational security measures to help protect against the loss, misuse, and alteration of information under our control, including Secure Socket Layers (SSL) technology, which is used to encrypt information passed between your web browser and our systems. The storage and communication of information can never be completely secure, so we do not guarantee that communications or other information that you provide or that are otherwise provided to us will be completely secure. If you become aware of any breach of Services security or this Personal Information Protection Policy, please notify us at eshop@gilsoncn.com immediately. If our security system is breached, we will notify you of the breach only if and to the extent required under applicable law.

How Long We Retain Your Personal Information

We will retain your personal information for as long as is needed to fulfill the purposes outlined in this Personal Information Protection Policy unless a longer retention period is required or permitted by law (e.g., tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if that is not possible (e.g., because your personal information has been stored in back-up archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

With regard to personal information collected using Google Analytics as discussed above, that information will be retained for 26 months after your last activity on the Services.

For personal information that we process on behalf of our customers, we will retain that personal information in accordance with the terms of our agreement with them, subject to applicable law.

Your Rights and Choices Regarding Your Personal Information

You have the following data protection rights:

• If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by visiting your Gilson account or contacting us at eshop@gilsoncn.com.

• You have the right to opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt out” link in the marketing e-mails we send you. To opt out of other forms of marketing, such as postal marketing or telemarketing, if applicable, then please contact us using the contact information provided below under “Contact Us.”

• Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

• You have the right to complain to a data protection authority about our collection and use of your personal information. For more information please contact your local data protection authority.

• For details on how to manage your preferences for cookies and tracking technologies within your web browser, please read the information provided above under “Cookies.”

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

Access by Children

The Services are not directed at children under 16 years of age. Gilson does not knowingly collect or use information from children under 16 through the Services. If you have reason to believe that a child under the age of 16 has provided personal information to us through the Services, please contact us at eshop@gilsoncn.com and we will use commercially reasonable efforts to delete that information.

Third-Party Websites and Services

The Services may link to, or be linked to, websites and services not maintained or controlled by Gilson. Gilson is not responsible for the privacy policies or practices of any third parties or any third-party websites or services. This Personal Information Protection Policy does not apply to any third-party websites or to any personal or other information that you may provide to third parties. You should read the Personal Information Protection Policy for each website that you visit.

Contact Us

If you have any questions or concerns regarding this Personal Information Protection Policy, contact us by email at eshop@gilsoncn.com or by telephone or mail using the contact information below.